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Customer Service

How Can We Help You?

Please Contact Us if you need help ordering online or have questions about our products or our company that are not addressed below:

Shipping & Delivery

We are pleased to offer a variety of shipping options with UPS. Please see our Shipping & Returns page for further information regarding available shipping options, delivery times, and costs.

Privacy & Security

All transactions on this website are secured with industry-standard SSL encryption. Please view our Privacy Policy page for a detailed overview of all the measures we take to protect your privacy.

Returns & Replacements

RQ Home strives to provide the highest quality home decor products on the market. We back this commitment with a dedication to service and getting things right. If you discover any issues with our products, please find information on returning products for a full refund or exchange on our Shipping & Returns page.

Ordering

To add products to your shopping cart, please browse to the page for the appropriate product via the drop down menu in the header and then click the Add to Cart button. Once you have added all desired products to your cart, please begin the checkout process via the Proceed to Checkout button in the shopping cart or the Checkout link at the top of the header.

All customers have the option to create and account or checkout as a guest. The benefits of creating an account include convenient access to your order history and statuses.

At checkout, please provide us with your billing and shipping information. Once you have entered all the necessary information and reviewed it to ensure accuracy, please submit your order. You will be provided with an order confirmation number, a copy of which will also be emailed to the address you specified during checkout.

Payment, Pricing & Promotions

For orders placed on this website, we accept payment via all major credit cards. You will be prompted to enter the necessary credit card info during checkout.

Unless otherwise noted, product pricing is listed on each product page. All prices are listed in U.S. Dollars and are subject to change without prior notice. At times, we will offer promotions or discounts, details of which will be made available on this website as such events occur.

Viewing Orders

To view orders that you have placed, please log in to your Account and then click on the My Orders link in the left menu. All past orders for the account are listed here.

Updating Account Information

To update your account information, please log in to your Account. Click on the Account Information link in the left menu to update your name, email address, or password. Click on the Address Book link to update any of your shipping or billing addresses.

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